Outdoors RV Factory Tour Part 3 (Quality Control + Anniversary Series)

So Darin, we've seen how these walls arebuilt and I think this is the stack of walls that we saw just on the other side.

Yes that is the stack of the walls you just saw the other side going throughthe lamination plant with Dave and they're now brought in here, getting ready toput on the trailers.

Yep.

We're still in the 22FQS Anniversary series.

Gotcha.

These walls as you can see on that trailer we've just put on that trailerthere.

Yep.

So we're gonna head down here and start looking at the roofconstruction process.

Sounds good to me.

This is the third and final video of ourOutdoors RV factory tour series.

In part one we saw how the frame isconstructed and the layers that are put into it to make it a four-season trailer.

In part two we saw how the walls are made in a temperature andhumidity-controlled lamination shop.

If you haven't seen those videos yet, youcan find the links in the video description.

So now we're down herelooking at again the layers of rugged constructionness and we choose on everysingle outdoors RV trailer to use a radius crown roof.

Now, a couple offeatures with this.

When it's radius like this going from side to side, you getfull insulation value here, as you get full insulation value over here.

Does that make sense? It does.

As opposed to pinching up in the corners?Yes.

So if we're building a climate designed four-seasons trailer and we nowput a roof on it and now it's pinched from here to here with no insulation, what's our point of what we're trying to do? Exactly.

So this is another keycomponent.

Also being that it's crowned like this, it gives us an extra 5 inchesof headroom throughout the entire trailer from the front to the rear.

Andwe've really noticed that on ours.

We're not tall people but we've had guestscome over and things and they instantly noticed that the dome in theroof makes it feel a lot more spacious.

Yes.

And that's a sidebar feature of ourrugged construction and climate design.

Yeah.

But we also want to look at thosecreature comforts for not only ourselves but for you and your camping.

Totally, love it! So now we're gonna do here take this truss and this truss will actuallygo like this upside down when over here where they're doing building the roof.

Let's go take a quick look at that.

And so in looking at this, there's that trusswe're looking at.

It's now upside down.

And so now we're gonna put your ceilingpanel in.

Yep, and you can see there's the bow of the roof you can see.

And they're putting it in four by eight panels that go all the way across.

And now another rugged feature that we do is instead of just putting a piece of batmolding and stapling it on every seam.

How good you think that's gonna be whenyou're going up and down all the rough roads? We don't want you, or ourselvesafter camping for so many months or whatever going up there and saying, well, myroof is falling apart.

Yep.

And so we use a snap track batten system that goes inthere.

Okay.

And so you might have noticed this, Matt, on your trailer.

If you look, itlooks very seamless up here.

Yes.

There is a little track in here that hasa little fastener.

You can see that this is going to go on here.

That's going togo right inside that track and then a pneumatic hammer will go in there andput this down all the way.

That is not going to come off on the rugged roughroads.

Yeah.

And that holds everything togetherlock tight.

Yes.

And that's not just the fastener.

This is also fastened on herebut that is where the two panels come together.

So then, if you were to look atthe other side of this, on the other side of this, we would have put ourair-conditioning ducting in here.

Yep.

That's what we would have seen here andthen that's just going to be then put up on the trailer and we can go up thereand take a look.

Let's do that.

You can now see what Dave wastalking about before with the fasteners going through here into that aluminumand into that wood, wood tie-in stick and then you can see right across overhere there's the AC ducting that's going in there.

And then also what's going tobe happening in this department here is the rough electrical are all going tobe going in here.

So right past this truss you can see there's a light that'sbeing installed right there.

Then if we go down this way a little farther, there's another light you can see being put in there.

There's a plumbing vent that'scoming up over here and now I here some of that wiring that's coming on andhere's that wiring harness that Dave was talking about.

Gotcha.

There's a speakerthat's got involved in there.

So most of the wiring as it goes around the trailer, itdoesn't go into the floor, it actually goes through the roof and around.

Yes, absolutely.

So now what will happen in this point position right here is thenext step here would be they would beinsulating the roof.

So again, it's part of our whole process of the climatedesign for seasons.

We are now going to put three layers of insulation in theroof.

So we gonna start with a layer of PINK Panther insulation, another layer of PINKPanther insulation, just like we had on the floor Yeah.

And then we're gonna put thereflective blanket insulation up here to make a three-layer insulation on theroof.

Then on top of that, what they're doing here in the next station isthey're putting marine grade 3/8 inch plywood roof decking on the roof.

And that plywood we actually love because when we mounted our solar panelsso many people worry there's nothing to screw into on their roof but we knew wehave that 3/8 plywood underneath that we could really a good anchor into.

Yeah, andso you're not having to go in and add extra blocking.

.

Exactly.

.

.

to that to be able to put those solar panels on.

And your trailer has howmany solar panels? We've got 600 watts, 6 panels on it.

6 panels, 600 watts, thatwould have been a real inconvenience for you to have to go in and redeck the roofto put those in.

Yeah.

So now here's the next stage we were just talking aboutthat 3/8 inch marine-grade plywood, that has now been installed on the trailer.

And this is actually a really good angle where you can also see the curvature ofthe roof.

It's good for water runoff.

A curve has incredible strength and then we alreadysaw that whole curve allowed us to put that 3 layers of insulation from side toside.

Another thing in looking at all the different layers then making a climatedesign four-seasons trailer.

This is the back of the fridge.

We use a Norcoldfridge.

And looking at that we asked Norcold to put on standard and everysingle trailer that we build a cold weather kit that's attached to thefridge.

That allows this fridge to operate in ambient temperatures down to zerodegrees where most RV fridges when you get below 32 degrees it's starting notperforming as well as they're not designed for the colder climate.

Here at outdoorsRV it's standard in every trailer.

At 34 degrees, this fridge has atemperature gauge in it that will preheat and start the ammonia to keep itrunning and operating at below 32 degrees.

Okay so now we've got to theposition where we just watched the 3/8 inch marine-grade plywood being installed inthe trailer.

It's now come to the next station and what in this station rightnow they've got the one piece rubber roof installed on thetrailer.

So that's a single sheet of rubber that's spooled out from over thereall the way along.

And what it really comes down to on this, is like you'llheard Dave Van Cleave talked about, i'ts the assembly process and putting thistogether.

And you can look at this roof you can look how the one-piece went sideto side, no big bubbles on the roof.

And you canlook at the fasteners along the side, straight, even, lots of fasteners on theside.

That's a well-put-together roof as far as from the assembly side of things.

So Darin, one of the things I'm noticing is a bit different here is this frontcap.

On our mountain series we just have the bonded fiberglass but the Titaniumseries and some of the others have these fiberglass caps on the front.

Tell memore about these.

Yes.

So what you're seeing actually here is actually anotherbrand new feature but you're here at the plant at the right time.

This is a brandnew fiberglass cap that we've designed.

It's going on our 10th-year AnniversarySeries trailer.

It is in the silver fiberglass which is part of the 10thAnniversary Edition.

Now, a couple things with the fiberglass caps themselves, inthat we try to buy some stuff locally as we can, like our plywood's we try to buyfrom Portland, Oregon.

if you're to look out there we're seeingwhere a lot of stuffs from either Montana, Canada, Idaho.

Yeah.

This productright here is made up in Yakima, Washington.

Which is not too far fromus.

And so we work with that supplier.

It's our new fiberglass cap and onething also that they've done is they've come up with.

.

because of ourcustomers go a lot of off-roading and stuff, if we just used a fiberglass all the wayto the front, this front end could get chipped up in different things.

Totally.

And so we've been using a bedliner.

Yeah.

And then we've been putting some diamondplate on some models in the front of the trailer.

They've developed a new bedliner material on here that we've even taken little razor blades and stuff andyou can't hardly even scratch it and scuff it.

Wow! I think we need some of thatstuff.

And so it's now brand new on this and we're really excited about that andyou're gonna see right over here we're gonna get to see a little bit of theAnniversary Series decal being put on the trailer.

So now this is one of thosefront caps that we just saw in that stack there and now lying down and we've got thedecals going on.

Yes, so this is being prepped to put on the trailer and sothey take it out of the stack there, they prep it down here.

They will startputting on decals here.

Another feature is here'sthe new Anniversary Series decal that's going on the trailer.

And if we go rightover here we're going to see where this was installed on the next trailer on theassembly line.

Perfect.

And then down here this is the new line that you're talking about.

Yes, this is the new liner that we're talking about here and you can just feelit's got some extra grit and stuff that the other one did not have.

But it's notrubbery, it's like a plasticy thing, that's nice! Yes, they weretelling us about this material.

We said we're always into something that's alittle bit better.

Yes.

And they said we think this would fit in nicely with yourcompany so they put it on a test cap awhile ago.

Yeah.

We tested it and then we're going with it in production.

I love it!Let's go and see one on the trailer! Here we are in front of the new cap.

Thatthing looks astonishing! I love this! Well thank you.

It's both not only justdurable but it also has a really good modern look to it.

Yeah.

And so what wedid is we went over there we saw the caps in the packing material, saw it onthe ground.

They started putting things together now we've seen it actuallyphysically install on a trailer.

It looks phenomenal.

I love that decal in the middle!That looks incredible! So what we're having thisdepartment here is when they're gonna start putting on windows we'll go inhere which we put thermal pane windows.

Yeah.

It's part of our climate designpackage on everything we build.

And what does thermal pane mean? Talk me throughthat.

If we were to build all the stuff you've seen so far in the climate designpackage and then put single pane windows in the trailer.

, Yeah.

.

.

single pane windows have like an hour value of zero basically.

It's just tosee in and out of.

So we partnered with our window supplier and put thermal panewindows in every trailer.

Gives you extra insulation compared to a single panewindow.

Now, in looking at it, even people building a house in Phoenix, Arizona.

Whatdo you think they put for windows in Phoenix, Arizona – single pane glass? I betnot.

I bet not.

They're gonna use a thermal pane type window because the insulationworks both in the winter time and the summer time.

And we really feel that.

I makes a big difference.

As soon as you get those windows closed they canreally start to either keep the heat in or keep that heat out.

So you think itmakes sense from us as a company to make thermal pane windows an option orshould they be standard.

I think they should be a standard.

Right and they are.

They're a standard feature in everything we build.

That's awesome! You dodo two different designs of windows, right? We do have two different stylesbut both styles are thermal pane windows.

I see.

So we have a frameless window thatwe put on all the Titanium series products.

Yep and that is really a windowthat started out in the motorhome group quite a few years ago, went to somehigh-end fifth wheels.

They look really nice.

They look really nice, a sleekdesign, window, no frame on the outside.

Now, still has the thermal pane windowcapability of it for the insulation value.

Now, the pro of that window is it'san awning style window so it opens up like this.

Yes.

And so if it's rainingoutside which we do get some rain here in the mountainous West.

A little bit.

Yeah.

A little bit, yes.

That someone can have that window open, getting somebreeze through there, that style.

Then on the Mountain series, ourBackcountry series, and our Trail series even our Anniversary series, we're gonnause the framed window, still thermal paned.

And it's got a slider in it.

There's a feature of the slider window is you can open it up and getmore of the cross breeze going back and through.

And we love that on ours, that's theone we've got.

That's what yuu got.

Some of the camping we do, having that cross breezecoming through I want as much air coming through as possible.

Absolutely, absolutely.

Why don't we take a look inside this trailer because this is nowlooking a lot like a trailer.

And I'd love to see how it's looking inside.

Okay, let's go take a look.

And so now a few things that you've seen here that we'veseen along the way, if you look at the roof, you can see that there's thespeakers from the inside.

Here's the light from the inside.

There's the vent there on that side which could be a MaxxAir vent fan couldgo in there.

This is gonna be a skylight that goes in this route here.

You can seethe stereos been put in there.

The TV will be putting in the next station up.

The range is now been put in.

And you can see it's starting to look like a trailer.

It looks a lot like a trailer.

Yeah.

So one of the things I notice in here is wehave this lovely laminate floor, this linoleum floor here and we do have apiece of carpet here.

What's the carpet for? So just like you, for us, we wouldlove to have a trailer that had zero carpet in it at all.

That's one thing wewould really like.

The way a lot of the slide-out systems are designed.

As youcan see here's a slide-out system that's on rollers.

Right? And when that slide outgoes in and out, it goes in and goes right here on the carpet.

Gotcha, So they had the carpet and the pad.

It really works well for the slide out togo in and out here and provides a little bit more of a insulation barrierbetween that slide-out is the floor and this here.

Gotcha.

Okay, that makes sense.

It does, it does.

But I want to keep this back as far aswe can for the walking area.

Exactly.

And we've heard from a few people that theythey kind of love the easy clean floor and this one piece of carpet they'relike “why”? but that makes sense that it's got to be there because of this slidecoming on to it.

Yes.

And then the other thing I've noticed in here as well isthis red tape.

What's this red tape all about?So, one thing you talked to Dave about testing.

Yes.

And so we'regonna do the water test over there and Dave will go to into some moretesting that we're gonna do starting around this corner.

Here, on thisparticular assembly line, there's a nice lady named Danny who's been in this RVworld for a long long time and maybe we'll get to meet her coming up here, isshe will start walking around the trailer and looking at places where shesays, hey this may be maybe a ding here, this may be crooked here, and she'llstart marking things throughout this line here of things that we can improveon.

And she'll get with the group leader yeah and say hey here's something here.

If it's something that she's seen repetitive and maybe that startedhappening over there, go have a chat with them.

That make sense.

So quality is baked in not just at the end as a final check but really everystage is kind of like do the install and test it, check the quality is there atevery single stage.

Now, another thing with that, because you're right on that, isthat she ultimately works with Rick Ewing the service manager.

I see.

Sothat's her direct.

.

So any warranty things coming back she's aware of as well andhe's aware of these things.

Yes.

Along with the communication with Dave VanCleave, the director manufacturing.

That system has worked really well and that'sa system that Mr.

Nash put in years and years and years ago.

And things willalways get through this process I guess, there's always gonna be something thatslips through the net somehow.

But having that feedback loop through the warrantyand the service department means that hopefully they will stop happening again.

And that's the whole process with this.

As you've seen now being on your secondtour here, right? Yeah.

We have one robot.

The one robot was the button overthere the guys pushed on the x and y axis to route out.

Yeah.

Everything elseis done by hand.

And so we are humans, but we do listen.

Yeah.

That's just partof the listening process of how we can continually improve on what we're doing.

And not just listen but also change.

And we've seen a few things that we pointout so we've been going around saying oh it's not like that on our trailer andyou're like no we changed that because we heard my customers and they said thisthing.

And that's super cool.

On the one hand it's kind of like well I wishmy trailer had that, but you can't have everything, right? As long as it ischanging and improving over time, that means every trailer that leaves is alittle bit better than the last one.

And that will continue to change and nextweek there may be another feature that we've learned here or for another couplecustomers or through warranty that we're gonna make the adjustment to.

We're gonnacontinue to do that and have been for years.

That's awesome.

Okay, so now I'mlooking at we're looking at some insides of this trailer so look at some of thethings on the outside.

You're gonna see now that the ladders been installed onhere.

And one thing that we do again, looking at a better part on thetrailer is this is a big tube ladder that's on the trailer versus the skinnyladder that goes on the trailer.

People like to get up on their roof.

And theylook at the skinnier ladder that's out there it's like whoa can I really get upon that? And you saw the blocking and stuff that we had in laminationdepartment.

We went ahead and spent the extra money to put this big tube ladderon standard on everything now.

Now, if we go over here on this side ofthe trailer, the next step that's going to happen here is they're gonna put inthe thermal pane windows like we talked.

They'll start putting in theentry door, put in the outside speakers.

Yep.

This is the back of therange.

Yeah.

So Darren one of the mods that we did on our trailer was to addsome extra insulation into this front storage bay.

Although the doorsthemselves are already insulated we just felt that the bedside tables have got alittle bit cold overnight and I talked to you about that and you said we saw yourvideo on that, we saw the mod and we're gonna put that in action.

Have you got inhere? So yes.

We did see the mod.

We do have PD meetings at the plant.

That modcame in to us to our PD meeting.

Yeah.

We sat down and talked about that andsays okay well we haven't really heard anything about that.

Mr.

Dave VanCleavehad his trailer down at the river that weekend.

He went down to his trailerand said let's verify what we're hearing here.

Yep.

And he actually waslike, oh yeah, that's kind of cold on that nightstand.

It's cold.

And so always lookingfor more insulation or a better insulated thing.

And what's really fascinating about this.

This wasn't time this way.

This is thefirst trailer that we have it in.

That's awesome! And so if you look underneath hereyou're gonna see we now have it insulated.

Yes! That's my insulation! And thank you both for that product suggestions.

Absolutely!I'm so pleased to see that.

That is so cool! So now as you can see in this station here that theroof has been sealed.

There's the gutter that's been on theroof, the MaxxAir vent fan, the air conditioners been put on, the TV antennahas been put on.

This particular model is a Backcountry series and it has astandard 170 watt solar panel and let's go over and talk a little bit about thesolar.

Okay looking at solar and solar ready.

I will tell you we first startedhere we hardly were putting on a solar panel.

And I camped in trailers withoutany solar panels we had the option to put on a 95 watt solar panel at thatpoint.

I put that on my trailer.

It's amazing the difference as far as whenyou are off grid camping what solar does for you.

And now we're putting solar onmore and more on trailers standard on particular series of trailers.

And so inlistening to our customer and wanting to make that more convenient for them inthis be able to camp more places at more times of the year that we putstandard on all of our trailers solar ready.

And what solar ready means is wepartnered with Zamp Solar at a Bend, Oregon.

They were again looking at localsuppliers and they came to us and helped us design our system.

And they have uphere in the front of the trailer you're going to see a control box which is aplug'n play control box and we have ran for their recommendations 8 gauge wirefrom there straight down for the batteries at.

And so every trailer comesstandard with the control box and the 8 gauge wire already built in.

And then onthe inside of the trailer of the front bedroom cabinets above the bed there'sgoing to be a hatch that we've already pre-drilled out with the wires there soif either from our dealerships or you as a customer, you can easily go in, pull thewires out of that hatch, plug in your solar controller, come up here, plug-and-play into the roof, here comes your solar panel.

Perfect.

Andthat's exactly how we did our solar setup.

We were able to use the wiringthat you guys already run to put 600 watts of solar on the roof of our RV.

So I see behind us here a stack of walls and I think this is something like whatwe saw being built over in the lamination plant when we saw someslide-out walls being made.

Yes.

and so in looking over there withDave you saw some things on there about slide-out end walls and stuff beingrouted out.

One thing we do is this, the slide-out walls are the same wallsare on the side of the trailer.

Gotcha.

Including.

.

But smaller! But smaller.

.

.

includingthe slide-out roof.

Okay.

The slide-out roof is the same two inch bondedlaminated slide-out roof.

Gotcha.

That was a feature that Dave VanCleave actually brought to the party for us here.

And so now those are stackedhere and you can see the first one there has been brought to here and this is thestart of the slide-out department.

So the trailer we just left, thenext thing that would be installed there is the slide out.

So the trailer isgonna come down that side, the slides gonna come down here and they'll join.

Yes.

I'd love to see that.

So let's go take a look over here.

So this slide actually looks a lot like the one in ours.

I recognize the wiringcoming up in the corner.

Yeah.

We've got this which I assume is where it slidesin over the bit of carpet that we saw.

Yes.

What else am I looking for in here?Okay, so in looking at this like we just talked: 2-inch bonded aluminum framewalls here, that wall, back wall, all of these, right? Then, now, another thing that camefrom Rick Ewing, our service manager, was slide-out floors.

So looking at slide-outfloors we use 3/4 inch plywood.

Yep.

Wow, that's really thick! Look how thickthat is, right? No OSB floor.

And then underneath this we laminatefiberglass to this.

Interesting, oh yeah.

I can feel it.

You can feel it.

So thatwould have been put through the lamination department over there.

Yep.

Sowhy do we do that? So looking at a slide-out, you saw the rollers over there.

Yep.

It's gonna go in and out over time, right?So looking at yours, you now had your trainer for 13 months.

Yep.

Every day.

Thatslide out has been in and out a lot.

A lot.

So in looking at this, instead of using awoven material that could eventually over time, do what? Fall apart.

Fall apart.

Rick Ewing says we're not doing that because I don'twant to tell a customer down the road how do you replace that is you take thewhole slide out box out.

Yeah.

There's got to be a better way.

Wechose to laminate fiberglass onto here and having an issue in ten years withthat issue.

That's fantastic! That's good to know.

Yeah.

So the slidesget built here and then can we see one joining into a trailer.

Yes, in factthere's one up here being put in right now.

So let's go take a look.

This is looking a lot more like atrailer now.

Looks like we got the slide in here.

Yes.

And so we were just lookingat the individual components of a slide out being put together.

Yep.

It'sgonna be taken off of the slide out system over there.

Yeah.

And you can see with a crane hoist it can be brought up inside the trailerand then the electricals can be hooked up the slide-out system is gonna behooked up and they'll test it right here and all of a sudden now you have acompleted slide-out in your trailer going down the road.

That's awesome! Andthen I noticed in terms of this slide-out mechanism – on ours we have theSchwintek rail down the side.

This looks like something different.

What haveyou got in here? So we use two different types of slide-out systems.

We use both arack and pinion slide-out system.

.

Yeah.

.

.

or the Schwintek system.

There're prosto both systems.

One pro with the system that you have in your trailer is that itallows us to put holding tanks in places where we couldn't necessary put holdingtanks before.

.

Ah, interesting.

.

.

because the rack and pinion system takes up all that space in there.

Yeah.

But as far as the functionality of bothwe use them religiously in both in all of our brands.

Yep.

It just depends on, okay Darin, what are we looking for this trailer, we want to put this bigholding tank and the furnace has to go over here.

Let's use this type ofslide-out system.

And ours has been working great but I'm intrigued by this designas well.

It looks interesting.

And I recognize this door.

Tell me about this.

So when we looked at better ways to insulate a trailer, everythingout there with an exterior shower had the quarter inch thin plastic door whichthere's got to be a better way.

And so like we do on our luggage doors byputting the big 1 inch thick luggage doors, we took our design team andsaid the same thing here.

So now you open this up and now your exterior shower isinset behind the same one-inch thick door.

So it's really well protected, it's notgonna freeze.

Right.

And there's obviously a cavity behind there into yourliving space, so you've added more insulation across your living space aswell.

And this being more inside it could also pick up theheat and stuff in the inside of the trailer.

Exactly.

So Dave, one of the things I've learned over the last couple days spending sometime with you here is that you guys really really care about quality and youreally care about finding opportunities for things to go wrong, identifying them, fixing them before they leave this building.

What's going on right now atthis station? Right now they are doing a high pot onthe AC and the DC legs.

They plug the coach into a high pot and what that'sgoing to do is tell us it whether we have a short in the unit or if we'rehaving wire breakdown.

Gotcha.

So it's really checking that all the connectionsare good, nothing's shorting, nothing is touching where it shouldn't be.

Correct.

Oncethey get that done then they will do light test.

They will actually supplypower through a panel to each individual light.

Right now they have your frontlight and your dump light on.

And they're gonna make sure all those lights and/orelectrical components are functioning correctly.

Every single thing works.

And like I saythis is one of many tests we test.

We test in several stations on this.

Oncethey get this complete they'll go back to the water lines.

They're gonna do inthis, all the faucets are hooked up and your water heater they're gonnago to a forty pound test so they don't hydraulic the water heater.

Yeah.

Andafter that test passes then they'll move on to the propane.

They have allappliances hooked up.

They'll put three pounds of pressurethe through the tanks and do the whole propane system.

Correct.

That's fantastic! And then by the time it makes the end of this buildingis that testing complete then? Absolutely not, we will do it one more time before itgoes to the dealer.

Wow.

And then the dealer should do it.

Then the dealer doesit.

Wow! So things really should get caughtbefore the customer.

The should.

That's why we have the processes we do.

And what happens if the customer does find a problem? How does that get handled?Usually if they have the problem, naturally you're gonna let someone know.

Sure.

They should call their dealer and the dealer should take careof any problem that they have.

But anything that comes up beyond that wouldmake it to here.

.

if it comes beyond that, we have service techs on the phone.

If we can't talk themthrough it or they're not comfortable with doing it themselves we put out thewelcome mat and they come to our factory and we'll help them out.

And if you seethat issue coming up more than once, does that come back into this building?Oh, absolutely, absolutely! Then its audits.

We audit, we make sureour people are doing the correct procedures in the correct sequence.

That's perfect.

Cool.

We're getting very very close to the end of this manufacturing line here.

Whathappens at this last couple of stages? Well this last stage, it just cameout of the final department which final is gonna put in the finishing moldings, fascia, cushions.

I'm seeing sofa in there.

Sofas, mattress and then it will move up hereand they'll start cleaning the unit and then we have our QC people have followedthis unit since its came out of the metal catwalk and they start hangingtape.

Yep.

Procedures is what we call squawk.

Okay.

There's something to squawk about.

And we're squawking about anything thatisn't complete, crooked, not up to our standard, trying to get all that completebefore it rolls out our doors.

That's awesome! And we joined you guys yesterdayas you went around some that stuff as well and some of the things you havefinding, Diana and I were standing and going what have they seen here.

These are somereally minor things that you are picking up.

Yes.

Well we try to be the best that wecan in the house we live.

Yeah.

And that's just part of our game.

As far asmanufacturing goes, the deal years ago stopped here and we've taken it furtherwith a PDI process, a manager by.

Yeah.

I think that's one of the things that whenwe were here a couple years ago was something impressed us so much, one of thereasons we then went on to buy the Outdoors RV.

We weren't looking for a luxury RV.

We wanted a really well-built RV, somethingthat was just going to really be comfortable and nice to be in, but reallywell built.

Everything from the platform, the chassis, the frame and the axlesright up to the fit and finish at the end.

And that's what we've seen in ourOutdoors RV and yeah, you can see it through this process.

You can seethe care and attention that goes into that.

Yeah.

That's our story.

Yeah.

So Dave, we are standing at the edge of the building here.

Just a hundred feet thatway is where we saw a rolling frame come in a little while ago.

We followed the assembly line all the way around and now we're standing atpretty well finished trailer.

Right.

Correct.

Where does it go from here? Well, it justdoesn't roll out our door and go to a home.

Okay.

This unit will go out and will line up with the day's productionwhich we'll do a final manager by.

We will go through and re-squak the unit, anymore possible warranty issues, fit and finish.

We're looking at the whole package deal.

Once we have looked through theinefficiencies on the coach yep they will again people, we have a crew thatwill go in clean that up and the wheel don't stop there, then it moves to our PDIdepartment.

Wow! So one of things I was really astounded by yesterday's you, Ihadn't realized this.

You're telling me that despite all the checks and thingsare happening here, even when it leaves here, every trailer goes with another PDIprocess to look at the whole thing now that everything's kind of put together.

But not just that, every single trailer, nothing leaves here without managerslaying eyes on that trailer.

That is correct.

That's incredible! That'spretty cool.

I would love to see some that PDI process.

Is that something wecan take a look now? Let's go.

So Casey you are the lead here in the PDIdepartment.

Correct.

Tell me what your role is involving? Well my role is to walk intothis unit and behave like an owner.

Like I'm gonna buy this unit.

Yeah.

So when this unit rolls out of here it's ready for sale, it's ready forsomebody to walk right into it and say I love it.

And you've gotta put your stamp on it to go, I am happy with this.

Right, absolutely!And how did you do that? What are you looking for? Well the first thing we dois we start from the outside and we walk through a completewalk around, we look top to bottom making sure there's no defects, nothing out ofthe normal.

If there is we either correct it or have somebody come out and correctit.

Gotcha.

So you can actually not just identify the things, but you can fix alot right here.

Correct.

And then if you see things thatyou think what you've seen a couple of times today or something do you wanderover and have a chat with the guys over there? Correct.

Yeah, we try toprevent the issue from reoccurring.

So the sooner we can get the unit in thebay and if we recognize that there's an issue we stopped it immediatelyonline.

Perfect.

By the time it leaves here it is good to go for the customer.

Yeah, that's the plan.

So we like fled the tanks, we do thewater test, electrical test, all the functionalities, and then we go into fitand finish which is making it beautiful.

Perfect.

And I see you doing one of thetests here.

Correct.

Can you tell me what you're doing with this test? So right here, this is our cityinlet water fill.

So we're pumping the air into the system, air over water.

Sothis whole unit is completely full of water right now.

Okay.

And then we add80 psi to it which is above standard.

Yeah.

Our tanks will withhold 150 psi.

Wow.

But an eighty pound test for 10 to 15 minutes is above standard.

And so atthe end of 10 minutes you want to see that it's still readings 80 psi.

And thenwe come out and if there's an issue then we start searching.

We start from backand we go to the front.

Now, that happens on just a sample of trailers? That happens on every single trailer, every time, it's mandatory.

That's fantastic.

Yeah.

Casey, thank you so much, really appreciate it.

I will let you back to it.

All right, thanks.

So we've hada fantastic time today doing the factory tour here at Outdoors RV and we haveseen how a trailer like the one behind me started here, went into this factory, and when it left it comes out here into this lineup, and this is what themanagers gonna check later before the final PDI and it ends up in the hands ofthe customer.

It's been a really really fun experience so Darin, Dave thank youso much for your time today on taking us through that.

It's been reallyinteresting and fascinating to see what's changed since we did a coupleyears ago.

So thank you for that.

So we really enjoy this factory tour butif other people want to do a factory tour, how do they do that?Simply give us a call, go to our website.

You can look and see the different timesand stuff on there.

Generally we do tours every Monday through Friday at 9:00 a.

m.

And one thing we've done since we started here.

We're proud of what we'rebuilding here and the customers that are looking at these products sometimes are doing two and three and four years research and they have somedifferent questions.

We want them to come see exactly what we're doing and whatthey're looking at.

One particular customer is looking at a particularfloorplan yeah and they'll call us and ask whenthat particular floor plan is coming down the assembly line and we'llcoordinate that with them.

We don't have things to hide here.

We want to showpeople what we're doing here for building.

It's absolutely fantastic anddoing the tour a couple years ago is ultimately the reason we decide to buyan Outdoors RV.

We were just so impressed with the quality and that shows everystep of the way.

Everyone here you can tell it's like a family people arebuilding these RVs here and we really really enjoyed doing that again today.

Ifyou have too, hopefully it's giving you some ideas or some of the questions thatyou might want to ask about an RV you're thinking to buy.

I would definitelyrecommend checking out Outdoors RV.

We've been living full time in ours nowfor just over a year and it's been working out great for us.

We've put itthrough its paces and at every possible opportunity it has done exactly whatwe've asked of it.

So I hope you enjoyed this video and if you did, make sure tohit that subscribe button and if you got some questions leave them in thecomments below and we'll do our best to answer those questions.

See you next time!.

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